Contact

Emergency numbers

Available 24/7, only for emergencies

Smell of gas

0800 19 400

Power cuts

02 274 40 66

Street lighting cuts

02 274 40 66

Customer Service

From monday til friday, 8 am till 5 pm

Telephone

02 549 41 00

Call Center closed

E-mail

Send us your question

Post

BP 1340, 1000 Bruxelles Brouckère

Social media

During working hours

Contact Forms

The easiest way to contact us for non urgent matters

Send us your question

A complaint?

Are you unfortunately dissatisfied with the services we provide?

Send a complaint

Compensations

In some cases you can ask for a compensation

More info

Call Center

In the center of Brussels our team welcomes all clients to answer their questions.
Only by appointment - 02 549 49 40. (monday - thursday: 8am till tot 4.30pm & friday 8am till 3.45pm)

boulevard Émile Jacqmain 96
1000 Brussels

Only by appointment
02 549 49 40
mo - thu: 08.00 - 16.30
Friday: 08.00 - 15.45
Week-end: closed

download map

CAR

Parking Alhambra (Interparking)
boulevard Émile Jacqmain 14, 1000 Bruxelles

Train

Gare du Nord

tram

Stop De Brouckère
Stop Rogier

VILLO STATION

21 De Brouckère
30 rue de Laken

Headquarters

(not accessible for clients)

Quai des Usines, 16
1000 Bruxelles

monday - friday : 7:30 - 18:30
weekend: closed

CAR

Visitors parking
or parking Mabru

Train

Gare du Nord

tram

Tram 3 : Mabru
Tram 93 : Jules De Trooz

VILLO STATION

Quai des Usines (station 327)