Emergency numbers
Available 24/7, only for emergencies
Smell of gas
0800 19 400
Power cuts
02 274 40 66
Street lighting cuts
02 274 40 66
Customer Service
From monday til friday, 8 am till 5 pm
Telephone
02 549 41 00
We are available!Post
BP 1340, 1000 Bruxelles Brouckère
Contact Forms
The easiest way to contact us for non urgent matters
A complaint?
Are you unfortunately dissatisfied with the services we provide?
Compensations
In some cases you can ask for a compensation
Call Center
In the center of Brussels our team welcomes all clients to answer their questions.
Only by appointment - 02 549 49 40. (monday - thursday: 8am till tot 4.30pm & friday 8am till 3.45pm)
boulevard Émile Jacqmain 96
1000 Brussels
Only by appointment
02 549 49 40
mo - thu: 08.00 - 16.30
Friday: 08.00 - 15.45
Week-end: closed
CAR
Parking Alhambra (Interparking)
boulevard Émile Jacqmain 14, 1000 Bruxelles
Train
Gare du Nord
tram
Stop De Brouckère
Stop Rogier
VILLO STATION
21 De Brouckère
30 rue de Laken
Headquarters
(not accessible for clients)
Quai des Usines, 16
1000 Bruxelles
monday - friday : 7:30 - 18:30
weekend: closed
CAR
Visitors parking
or parking Mabru
Train
Gare du Nord
tram
Tram 3 : Mabru
Tram 93 : Jules De Trooz
VILLO STATION
Quai des Usines (station 327)