Choosing a supplier
What can I contact the distribution network operator Sibelga for?
You can contact Sibelga:
- to ask questions about your connection or meter
- to request a new connection or meter
- to adapt your connection or meter
- to open or close meters
- to read the meter
- about street lighting
Sibelga does not
- Produce energy. This is a job for the producers
- Sell energy. This is a job for the energy suppliers
- Conclude supplier contracts. This is a job for the energy suppliers
- Transmit electricity across the high-voltage grid. This is a job for the transmission grid operator, Elia
- Transmit natural gas across the high-pressure network. This is a job for the transmission company, Fluxys
- Carry out work on interior installations for electricity and natural gas. This is a job for the fitter
Sibelga does
- Carry electricity to the customer via the medium- and low-voltage grid
- Carry gas to the customer via the medium- and low-pressure grid
- Work on distribution grids
- Open and close meters
- Work on connections or meters
- Read meters
- Resolve disruptions to the electricity or natural gas supply
- Intervene if a smell of gas is reported
- Give advice on the rational use of energy (RUE)
- Maintain and repair street lighting in the municipalities
- Fit capacity limiters and provide services as the social supplier