Choosing a supplier

What can I contact the distribution network operator Sibelga for?

You can contact Sibelga:

  • to ask questions about your connection or meter
  • to request a new connection or meter
  • to adapt your connection or meter
  • to open or close meters
  • to read the meter
  • about street lighting
Back to questions

Sibelga does not

  • Produce energy. This is a job for the producers
  • Sell energy. This is a job for the energy suppliers
  • Conclude supplier contracts. This is a job for the energy suppliers
  • Transmit electricity across the high-voltage grid. This is a job for the transmission grid operator, Elia
  • Transmit natural gas across the high-pressure network. This is a job for the transmission company, Fluxys
  • Carry out work on interior installations for electricity and natural gas. This is a job for the fitter
Back to questions

Sibelga does

  • Carry electricity to the customer via the medium- and low-voltage grid
  • Carry gas to the customer via the medium- and low-pressure grid
  • Work on distribution grids
  • Open and close meters
  • Work on connections or meters
  • Read meters
  • Resolve disruptions to the electricity or natural gas supply
  • Intervene if a smell of gas is reported
  • Give advice on the rational use of energy (RUE)
  • Maintain and repair street lighting in the municipalities
  • Fit capacity limiters and provide services as the social supplier
Back to questions