Customer Service exceptionally unavailable

On Wednesday 25 June, our Customer Service will be exceptionally unavailable by phone. We apologize for the inconvenience.

Need to open a meter or have an urgent request?

→ Please email us at clients@sibelga.be
(Only for urgent matters, thank you)

For any other request:

  • Contact us via our customer portal My Sibelga
  • Or contact us by phone from Thursday 26 June

Emergency: Power outage or smell of gas?

Our dispatching team remains available 24/7 for network-related emergencies:

  • Power outage: 02 274 40 66
  • Gas smell: 0800 19 400

🙏 Please only use these emergency numbers in real emergencies, for everyone’s safety.