How to read your meter?
You don't have to be a gas or electricity meter specialist to be able to read your meter. Of course, the reading systems differ slightly depending on the type of meter. We are happy to give you a word of explanation.
Meter reading calendar
In each municipality, our meter readers read all the meters according to a fixed calendar. Find out when we visit your municipality.
Recognising our meter readers
Eén keer per jaar komt één van onze meteropnemers bij jou langs. Maar hoe herken je een meteropnemer van Sibelga? En wie contacteren bij twijfel?
Report your meter readings
Abnormal energy consumption?
Do you suspect a problem with your meter? A faulty meter is actually quite rare. First check a few things yourself. In this way you will avoid costs for our tests.
Energy consumption calculation
Your consumption is billed on the basis of kilowatt hours (kWh), regardless of the energy source. We explain exactly how we calculate this.
If we cannot read your meter or if you haven't reported it, we have to estimate your meter reading and pass it on to your energy supplier.
Energuide was created by Sibelga to provide Brussels citizens with an answer to all their energy questions.