Protected customer status
In certain cases, you can obtain protected customer status. Sibelga is then your energy supplier and you are charged a specific tariff for your energy consumption.
Winter customer status
The Brussels-Capital Region wants to prevent households with payment problems from running out of energy in winter.
This is a favourable rate that is automatically granted by the government in specific cases.
The power limiter is installed at the request of the energy supplier, when a customer has payment difficulties on his electricity bill.