Protected customer status

In certain cases, you can obtain protected customer status. Sibelga is then your energy supplier and you are charged a specific tariff for your energy consumption.

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Winter customer status

The Brussels-Capital Region wants to prevent households with payment problems from running out of energy in winter.

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Social rate

This is a favourable rate that is automatically granted by the government in specific cases.

Read more on the SPF Economie

Hiring a convection heater

As a solution to your heating problems, you can hire a convection heater from Sibelga under very advantageous terms.

More about hiring a convection heater