Power outages
In the event of a power outage, we try to communicate this as soon as possible, along with an estimated end time. Follow the progress of outages on our site as well as on twitter.
Planned power interruptions
Maintaining a high-performance network requires maintenance. That is why we have to carry out work on a regular basis. Affected residents are informed personally.
Faulty street lighting
Street lighting is important in a city like Brussels. If you notice a defect, report it to us immediately! Or view and track the status of defects already reported.
Meter problems
A problem with your electricity or gas meter? We explain how to deal with the different meter problems.
Smell of gas
Do you smell gas in your home, building or on the street? In a few steps, you can make yourself safe and know who to contact.
Carbon monoxide (CO)
Experiencing headaches? Impaired vision? You might be suffering from carbon monoxide poisoning. What are the symptoms? How to react? How can it be prevented?
Road works
Renewing our energy network is important in order to continue supplying everyone with energy in the future. Of course, this requires us to do work in the street. Not always obvious in an urban environment.
Energuide
We created Energuide.be – a total concept comprising a website, a magazine and a newsletter about energy in Brussels.
Can I still eat the contents of my fridge and my freezer after a power outage?
Read more about Can I still eat the contents of my fridge and my freezer after a power outage?
How do I protect my appliances against power failures or power outages?
Read more about How do I protect my appliances against power failures or power outages?