Discover how your smart meter works, what data Sibelga can see, and how these are protected. We ensure your privacy, commit to cybersecurity, and adhere to strict radiation standards. Your trust is our priority.
What can you find on this page?
1. How are your consumption data read?
Reading your consumption data remotely
The smart electricity meter allows remote data reading. However, in Brussels, this function is set to 'off' by default according to the Electricity Ordinance for the Brussels-Capital Region.
In certain specific cases, remote reading of data is activated by default. You can also give your consent yourself to access new services.
How do I activate remote reading?
Would you like to give your consent for your consumption data to be read remotely? Download our free My Sibelga app for tracking your energy consumption. It also offers consent management for remote reading.
Local reading of your consumption data
The smart meter has a P1 port, which is open by default. With specific equipment plugged into this P1 port, you can read your consumption data locally.
However, through the P1 port, you only have access to instant power and meter readings and do not see consumption history. Local reading of consumption data is done at your own risk and with equipment (whether or not connected to the internet) that you have chosen. Our privacy policy does not apply here.
2. What consumption data does Sibelga see?
Your smart meter only measures how much energy you consume during a specific period. Or if you have solar panels, it also measures your injection into the grid.
The exact data that can be read depends on whether you have given permission for remote reading.
Good to know
Neither Sibelga nor your supplier can see what you consume per device or your lifestyle, such as whether you cook or take a shower.
3. How often are your consumption data read?
If you have given permission to read your data remotely, this is done once a day. In case of communication problems with the meter, this may be done several times a day.
The complete available history is not read daily. This is only important during the initial reading of the meter or in case of recurring communication problems.
4. What does Sibelga do with your consumption data?
We comply with the General Data Protection Regulation (GDPR) when using your data. Sibelga will not use this information for commercial purposes under any circumstances. Read more about it in our privacy policy.
Consumption data is only shared with third parties in very specific cases:
At your request:
As a user, it is possible to give third parties access to your consumption data. For example, if you want to take advantage of new services from your energy supplier.
There are 2 metering regimes (R1 and R3) for sending your consumption data to third parties. The system used depends on your situation.
At the request of government agencies:
Under strictly legal conditions, government agencies can access the consumption profile of certain customers (e.g., in the context of a judicial investigation).
5. Cyber security: how does the smart meter communicate?
Your smart meter sends consumption data via the LTE network. This communication method, also known as 4G or Long Term Evolution, improves communication in places with weak signals, such as basements. This significantly increases the chance of successful connections.
Moreover, information via LTE is not sent all at once but in small pieces. Throughout the entire process, all consumption data is encrypted for additional security.
Did you know?
Sibelga regularly conducts studies on potential (cyber)security risks of the smart meter. These studies cover not only data collection or communication methods but also receiving and storing this data in our data center.
Based on this research, we take a series of organizational and technical measures to minimize security risks. Sibelga does this in consultation with other Belgian network managers (Fluvius, Ores, and Resa) who have the same type of meters.
6. Radiation standards for smart meters
In electric devices, there is always some degree of electromagnetic radiation. The radiation emitted by the smart meters installed by Sibelga complies with the applicable standards in the Brussels-Capital Region.
The CE marking on the meter ensures that emission levels comply with European standards.
Radiation 100x lower than the standard
A study conducted by Ghent University, commissioned by Leefmilieu Brussel, revealed that the highest average radiation value measured at 40 cm from the smart meter was only 0.9% compared to the applicable standard in the Brussels-Capital Region (6 V/m at 900 MHz).
In other words, the average field values are at least a hundred times lower than the standard. The farther you are from the meter and the more obstacles (e.g., walls), the weaker the electromagnetic radiation becomes. In most cases, the meter is located in the basement.
It's important to note that the Brussels radiation standards are already the strictest in the country and are lower than what Europe recommends. Additionally, the meter only transmits data for a few seconds per day, making the amount of radiation from smart meters extremely limited.
Possibility of installing an external antenna
It is possible under certain conditions to request the installation of an external antenna on the front of the building.
This option can be considered for an additional cost that covers installation and equipment costs.
What does the smart meter itself consume?
The smart meter meets strict energy efficiency standards. In fact, it only consumes 2W at most. This consumption is not billed to the customer.
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