The EAN code of your meter
We need to know the EAN code of your meter. This code always starts with 5414489 (more info).
IMPORTANT! Clear photos of the situation
Send us clear pictures of the situation (the room where the meters are located, where cables come in and out, the meters, etc.).
If we have a clear enough picture of the situation, we do not need to schedule a technical visit. By avoiding the technical visit, we can carry out the work much more quickly.
A mandate if you are not the owner
Complete the mandate form with the owner. You must attach this document to the work request, completed and signed.
The certificate for reduced VAT rate (if applicable)
If your building is more than 10 years old, you may be entitled to the 6% VAT reduction.
You must attach this completed and signed document to the work request. Download the form.
Having a problem sending the online form?
Then use our pdf form that you cans send us by e-mail.
What are the next steps?
Admissibility of your request
You will receive a letter of admissibility from us within 10 working days. You will then know whether we have received your request and whether we have all the elements needed to draw up a quotation.
Possible appointment for technical visit
If necessary, a technician will come to see you in order to be able to draw up an accurate quotation.
Quote
Once we have all the details, we will draw up a quotation.
Payment and carrying out the works
As soon as payment has been made, you can call our planning department to make an appointment to have the work carried out.
What are the next steps?
Admissibility of your request
You will receive a letter of admissibility from us within 10 working days. You will then know whether we have received your request and whether we have all the elements needed to draw up a quotation.
Possible appointment for technical visit
If necessary, a technician will come to see you in order to be able to draw up an accurate quotation.
Quote
Once we have all the details, we will draw up a quotation.
Payment and carrying out the works
As soon as payment has been made, you can call our planning department to make an appointment to have the work carried out.