We need to know the EAN code of your meter. This code always starts with 5414489 (more info).
Send us clear pictures of the situation (the room where the meters are located, where cables come in and out, the meters, etc.).
If we have a clear enough picture of the situation, we do not need to schedule a technical visit. By avoiding the technical visit, we can carry out the work much more quickly.
Complete the mandate form with the owner. You must attach this document to the work request, completed and signed.