Who will supply you in energy as a protected customer?

Sibelga will become your social supplier as soon as you are recognised as a protected client.
The supply contract with your commercial energy supplier will be suspended. 

How much energy are you elegible for ?

As a social supplier, Sibelga supplies you with electricity via a 2,300 Watt power limiter.
If your family situation justifies this, the OCMW/CPAS can ask Sibelga or your energy supplier to switch back on the higher electricity capacity, limited to a maximum of 4,600 Watt for a maximum period of 6 months.

During the protected period, your commercial energy supplier may not submit a request to the Justice of the Peace for your energy supply to be cut off.

You are charged for energy at the social rate determined by the federal government, and you bear this cost. To this end, you comply with the Sibelga general terms and conditions of supply.

More information about te social rate can be found on the website of the federal government.

Administrative costs of € 5 are charged for any reminder and/or formal notice of default that has to be sent. This is not liable for VAT.

How long can I qualify for protection?

Protected client status does not last for ever. It is a transitional period to help those with payment problems find solutions, with a view to returning to a commercial supplier as soon as possible.