The Brussels-Capital Region has introduced “protected customer” status to support the most vulnerable customers. These are household customers who have received a notice of default from their energy supplier.
These customers can obtain this status by following a specific procedure if they fulfil various conditions. If all these conditions are fulfilled, then Sibelga assumes the role of social energy supplier.
We use cookies to optimize your user experience. By clicking on 'I understand' or continuing to browse this site, you agree to the use of these cookies.