Compensations

Sibelga strives to provide a high-performance electricity and gas network, and endeavors to ensure that you, as the client, receive a constant power supply.
Should we fail in our task, you can claim a compensation in certain cases:

  • in the event of a long, unscheduled power outage lasting more than six hours;
  • if you no longer have any electricity or gas due to an administrative error on the part of Sibelga;
  • if we have not established your connection to our network on time as scheduled;
  • for direct (physical or material) damage caused by an interrupted, non-conforming or irregular power supply.

Compensation form

The documents may be sent to:

Sibelga, Complaints Department
PB 1340 - 1000 Brussels Brouckère
e-mail: plaintes-klachten@sibelga.be
Fax: 02 549 43 34

In the event of a negative response from Sibelga as part of a claim for compensation, it is possibleto challenge this decision by filing a complaint with the Brugel Litigation Department:

Complaints

Are you dissatisfied with the services we provide? If so, we are very sorry... Working with you, our staff in the complaints department will try to find a solution.

Complaints should be submitted in writing:

Do you think our complaints department has still not been able to help you with the problem? If so, you can contact the Brussels energy regulator, Brugel