Sibelga strives to provide a high-performance electricity and gas network, and endeavors to ensure that you, as the client, receive a constant power supply.
Should we fail in our task, you can claim a compensation in certain cases:
- In the event of a long, unscheduled power outage lasting more than six hours.
- If you no longer have any electricity or gas due to an administrative error on the part of Sibelga.
- If we have not established your connection to our network on time as scheduled.
- For direct damage caused by an interrupted, non-conforming or irregular power supply.
Compensation form
In general, you have 60 calendar days to submit your claim for compensation. There are exceptions, however, and you should read the compensation form carefully.
To do so, it is best to use the online compensation form. This is the easiest and quickest way to submit your claim.
Alternatives for submitting your claim:
Sibelga, Complaints Department
PB 1340 - 1000 Brussels Brouckère
e-mail: plaintes-klachten@sibelga.be
Fax: 02 549 43 34
In the event of a negative response from Sibelga as part of a claim for compensation, it is possibleto challenge this decision by filing a complaint with the Brugel Litigation Department:
- avenue des Arts 46 à 1000 Bruxelles (www.brugel.brussels)
- e-mail: plainte.klacht@brugel.brussels
- phone: 02 563 02 00