Leaving your old home
Moving in your new home

Are you moving soon?

Do you ask yourself how to close the energy billing at your current address?
Watch the film below or follow your personalized steps.

What to do in your case ?

Get a recap of the steps to follow in your personal case.

View the steps

Moving in a nutshell

You know who is taking over the energy supply?

  • When you are handing over the keys, write down together with the former occupant or the owner the meter readings on the energy transfer document.
  • Send this information to your energy supplier.
  • You will receive a final statement at your new address.

You don't know who is taking over the energy supply ?

Ask Sibelga to close your meters. It's a free service.

Frequently asked questions

Where can I find the details of my energy supplier ? Open

You can find this information on your energy bills. View also the list of all energy suppliers and their details. 

Do I have to have my meters closed when I move out ? Open

No, it is not necessary. Make sure your energy supplier knows that you are moving out and fill in the energy transfer document, together with the new occupant or the owner. 

Do I take a risk if I do not fill in the energy transfer document ? Open

You might end up paying a part of the new occupant's energy bill.

Avoid issues by writing down the meter readings on the energy take-over document, together with the new occupant.

What are the consequences of a closed meter ? Open

First of all, the new occupant needs to enter into an agreement with an energy supplier. The next day, he can call Sibelga to set up an appointment in order to open the meters.

He unfortunately will have to spend several days without electricity and/or gas. Moreover, opening a meter is subject to a fee.

With whom should I fill in the energy transfer document ? Open

The document must be filled in with the new occupant when you are handing over the keys. In case of a rental property, fill in the document with the owner.

You don't know who is taking over the energy ? Then, ask for the meters to be closed. It is free of charge.