Scheduled maintenance work My Sibelga (7-11 November 2025)

📅 When?

Friday 7 November 3:30 PM → Tuesday 11 November 6:00 PM

Please note: this includes the entire weekend, Monday 10 November and the public holiday on 11 November.

🚫 What is unavailable?

Customer service

Our customer service (telephone / customer office) will therefore exceptionally close earlier at 3:00 PM on Friday 7 November.

My Sibelga (portal) 

see my.sibelga.be

• Requests for meter work (some requests remain available)
• Contact forms
• Online dossier consultations

My Sibelga App (consumption app)

see app.sibelga.be

• Creating new accounts
• Granting permission for automatic smart meter reading
• Possibly no access to consumption data

If you absolutely need to submit a reqeust during this period, you can do so via clients@sibelga.be. As our offices are closed, your file can only be processed at the earliest on Wednesday 12 November.

Thank you in advance for your understanding.