Sibelga does not process refunds automatically. If you receive an invoice with a balance in your favour, you need to submit a request yourself. How you do this depends on your situation.
Are you a protected customer?
Submit your request via our specific form in My Sibelga (an account is required). Make sure you have the following ready:
- A copy of your identity card
- Your bank account number
- The 10-digit code on your invoice (starts with 9)
Other situations
For other refunds, please contact our customer service. Here are some examples for other types of refunds:
- following works on your connection
- payments as a fairground operator or for a festivity
- payments related to a fraud case or for consumption without an energy contract
- ...
Make sure to have your identity card, bank account number and 10-digit reference number ready here as well.
Call us at 02 549 41 00 or use the contact form.
(*) A refund is only processed if you have no outstanding debts with Sibelga.