For the moment, this type of request is not possible.

No. Sibelga, the grid manager, manages meters in the Brussels region. Determining the best type of meter and the technology to put in place to ensure a good quality energy supply are part of its job.

These choices are made within under current standards and regulations and in agreement with the Brussels regulator, Brugel.

The smart meter is being installed in the Brussels region:

• for large renovations (jobs that require the complete replacement of the set of meters located at the same adress), 
• for any new electrical connection,
• under the Smart Pilot project led by Sibelga.

This covers residential and professional customers whether they produce their own electricity or not, for all installations over 56 kVA.

• It allows you to track your energy consumption better.
  How?
  Using a commercially available reading device, you can connect to the Smart Ready meter, read your consumption data in real time from customer port (Port P1) and view them on your smartphone or tablet for example, using an interface. This monitoring should allow you better to control your consumption, or even reduce it by identifying excessive expenses. 
• This is an electronic meter capable of measure energy consumption and feed-in. If you decide to produce electricity, for example via solar panels, you will not have to change meters. 
• This meter measures your consumption under the single or dual rate. You will be able to go from the single rate to the dual rate while keeping the same meter. For information on your pricing or to change your pricing structure, contact your energy supplier.
• In the long term, and according to the legislation in force: several actions can be performed remotely, without you having to be present. For example, you will no longer need to read your meters and send the readings to us. Data on your electricity consumption will be automatically transmitted to the network manager (Sibelga) for verification, and then to your supplier for billing. Your bill will be based on actual consumption readings (no more estimates if you are not in for the meter reader). 

Currently, nothing is changing.

Your consumption will always be based on readings taken by our meter readers.

If you are not in when they visit, you will be able to send your readings using the appropriate form, by phone or by post.If you do not do this, your readings will be estimated and you will be charged based on this estimate.

Yes, you can request the dual hourly rate or the single rate from your energy supplier. They will inform Sibelga. No technical intervention will be necessary on your Smart Ready meter.

Smart meters can measure your consumption under the single or dual hourly rate. 

The current rate is shown on the meter display screen (insert link to display screen). It is included on your electricity bill.

If in doubt or to change rate, contact your energy supplier.

Today, the dual hourly rate schedule can vary from one municipality to another (link to  list of municipalities for dual hourly rates 8-23, 7-22). The Smart Ready dual hourly rate is the same for all municipalities in the Brussels region: 

• day rate from 7:00 to 22:00, 
• night rate from 22:00 to 7:00 and weekends.

The meter will still be read manually, once a year, by one of our meter readers.If you are not in when they visit, you can send your meter reading by phone, e-mail or post, as is currently the case.

To scroll through all the readings on your meter’s digital screen, press the green button.

By default, 4 main readings scroll through on the display screen. 

• 1.8.1: daytime consumption in kWh
• 1.8.2: night-time consumption in kWh
• 2.8.1: daytime feed-in in kWh* 
• 2.8.2: night-time feed-in in kWh*

_{* Reserved for customers who produce their own electricity (eg, if you have a solar panel installation)}

 For the meter reading, you will still have to provide us with these 4 figures, even if you are charged at single rate.  In this case, daytime and night-time readings will be added together and billed at a single rate.

There are other readings. For example:

• 1.8.0: total consumption*
• 2.8.0: total feed-in*
• 1.7.0: current power consumption in kW
• 2.7.0: current feed-in power in kW

_{*not used for your bill} 

Yes, meters are still read manually.

Remote reading may be activated when a legal framework is set at a Brussels-Capital Region level and the energy suppliers and Sibelga will discuss integrating the smart meters.

All players in the energy market (network managers, suppliers, etc.) will then be able to use the data collected this way. Sibelga will inform you in due course.

No. At present, this smart meter is neither raised nor operated remotely (eg for opening / closing or adjusting the power).

The "Feed-in" reading measures the energy that you produce, that you do not consume and that is thus fed back into the network (for installations with solar panels or any other means of producing electricity).

The "consumption" reading measures the energy that is taken from the grid to supply you. 

Port P1 or customer port is a standard connection port.It allows you to connect a reading device to the smart meter.

You can buy this reading device commercially. It will allow you to access your consumption data in real time and view it using appropriate software, for example on your smartphone or tablet. Several technical solutions exist. Find out more.

Reset the circuit breaker (link to meter diagram or illustrate) which is below or next to your meter.

If you still do not have electricity, check the meter display screen. If it says "Appuyer pour reconnecter / Drukken om in te schakelen” (Press to reconnect), press the green button on the meter for longer than 3 seconds. You will hear the meter's internal connector click and you will be powered back up.

If you have no power and the smart meter is displaying readings, it’s because the trip occurred on your switchboard. Make sure all the switches (circuit breakers and earth switches) are in the up position or contact your electrician.

If the failure affects more than one house, this is probably a technical problem on the network and you can contact Sibelga's technical department (24/7) on 02 274 40 66.