You have probably heard about it from our communications or in the press: since 1 April all Brussels dual tariff meters are subject to the same schedule, namely:
- from 10pm to 7am during the week: "night" rate;
- 24hrs a day at weekends and on public holidays: "night" rate;
- from 7am to 10pm during the week: "day" rate.
Because Easter Monday was a public holiday, the "night" rate should have applied. Unfortunately, not everything went as planned.
It should be noted that the tariff change is activated by an impulse sent by 43 remotely controlled stations scattered throughout the capital. Twelve of these stations are managed by Sibelga. The other 31 stations are still managed by Elia, the high-voltage network manager, and are to be gradually taken over by Sibelga.
It was these Elia stations, located mainly in the north of Brussels, that didn't send the right impulse. The issue: human error at Elia while preparing the annual calendar.
Elia's engineers were warned by Sibelga and solved the problem at 5pm.
We strongly regret this hiccup which was beyond our control and we will ensure that it doesn't happen again.