Replacing your actual meter with a smart meter is free of charge, but if additional work is required to replace the meter or if you request additional changes (e.g. changing the power of the meter, moving the meter, etc.), these services will be billed.
Prepare your request
We need to know the EAN code of your meter. This code always starts with 5414489 (more info).
Send us clear pictures of the situation (the room where the meters are located, where cables come in and out, the meters, etc.).
If we have a clear enough picture of the situation, we do not need to schedule a technical visit. By avoiding the technical visit, we can carry out the work much more quickly.
Complete the mandate form with the owner. You must attach this document to the work request, completed and signed.
If your building is more than 10 years old, you may be entitled to the 6% VAT reduction.
You must attach this completed and signed document to the work request. Download the form.